FAQs

Order/Payment

Will my order be confirmed?

What payment methods are available?

I would like to change/cancel my order. What do I have to do?

How can I see my current orders?

What do I need to do if an item is missing or damaged?

Delivery

What are the shipping costs and delivery times?

I would like to order. Do I have to register for this?

How do I track the status of my delivery?

User account

What can I do if I can no longer log in to my account?

What personal data does Hahnemühle use from me?

How can I subscribe or unsubscribe to the Hahnemühle Newsletter?

Products

How do I create my favourites list?

Who do I contact if I have questions about Hahnemühle products?

How to use Inkjet papers correctly?