FAQ

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FAQs

Order/Payment

Will my order be confirmed?

As soon as the order has been placed and payment has been made, an order confirmation will be sent to the e-mail address you have provided.

What payment methods are available?

We currently accept the following payment methods:

PayPal

Stripe Payment

Klarna Invoice
Visa-/Mastercard, Amex
EPS
Giropay
iDEAL

I would like to change/cancel my order. What do I have to do?

Before you place your order in our Hahnemühle Shop, you will find an overview of the products you have selected. Please check your selection and adjust it again if necessary.

Unless otherwise agreed in the arrangements, we regret that we are unable to cancel or amend an order once it has been confirmed.

Please contact us by telephone if you have any questions about this matter.

How can I see my current orders?

To have a look into your existing orders please log in under www.hahnemuehle.shop with your e-mail address and your password.

Via "My account" you are able so see your purchases.

What do I need to do if an item is missing or damaged?

The Hahnemühle team will be happy to assist you! If an item is damaged or missing, please do not hesitate to contact us. Please use our contact form or send us an e-mail to ecommerce@hahnemuehle.com.

Delivery

What are the shipping costs and delivery times?

You can find the exact shipping information here.

We make every effort to ship your order as quickly as possible. The delivery by the service provider DPD usually takes 2-3 working days.

Please note: When using the payment method Klarna pay in advance, the payment confirmation is usually delayed by 2 working days. Only then will the order be processed in our logistics centre.

I would like to order. Do I have to register for this?

No. You can also place an order with us using the guest account. If you decide to create an account during the order process, you can do so at any time. It will save you a lot of time for all further purchases in our online shop. With your e-mail address and password, you can log in easily and do not have to re-enter your contact details each time. Your personal data will of course be stored and handled in accordance with the legal regulations. Translated with www.DeepL.com/Translator (free version)

How do I track the status of my delivery?

You will receive a shipping confirmation by e-mail as soon as your parcel has left our logistics centre. There you will find a link to the corresponding DPD shipment tracking. If you have a customer account with us, you can also view the shipping status in your customer account.

User account

What can I do if I can no longer log in to my account?

If you can no longer log in because you have forgotten your password, please click on "My account". There you will find the link "I have forgotten my password". Please confirm this step after entering your e-mail address.

You will then receive an e-mail with which you can reset your password. After this has been done successfully, you can make your purchase in the Hahnemühle Shop.

What personal data does Hahnemühle use from me?

All information on the use of personal data can be found in our privacy policy.

How can I subscribe or unsubscribe to the Hahnemühle Newsletter?

On the home page of our shop you will find the newsletter form for registration. To do this, we need your email address and confirmation of the link that you will receive from us after registration. The newsletter will be the first to inform you about new products, discount offers and much more.

Products

How do I create my favourites list?

Is there an article that you particularly like? Why not add it to your list of favourites and have it displayed right on the start page? All you have to do is click on the product, select the product options and click on "Add as favourite".

Who do I contact if I have questions about Hahnemühle products?

Do you still have questions or would you like to receive specific information about our products? Thank you for your interest in Hahnemühle products. We will be happy to provide you with more detailed information - specific questions will be answered by our specialist departments. Please let us know your request via our contact form or send us an e-mail to: ecommerce@hahnemuehle.com.

How to use Inkjet papers correctly?

You have questions about how to use our Digital FineArt products or our Hahnemühle Photo products? We have the perfect answers for you. Just download our app!